Description
Shipping
How long does it take for your order to arrive?
We get your package ready as soon as your order is processed. We offer USPS Priority Mail and UPS 2nd Day Air Shipping. Rates are dependent on weight and total shipping costs can be seen at checkout. Our warehouse is located in Charlotte, North Carolina.
Shipping Rates
USPS Priority Mail ( Estimated 2-3 Business Days)
Your order usually takes 2-5 business days to be delivered. The further you are located from us, the longer it will take to arrive. This option is not guaranteed to arrive by the estimated date.
UPS 2nd Day Air (Guaranteed 2 Business Days)
Your order will be delivered by the end of the 2nd business day after it is processed. For example, if you order on Monday before 3pm, your order will be delivered by end of day on Wednesday. This option is guaranteed to arrive by the end of the second business day after shipment.
* All orders over $100 are required to have a signature upon delivery.
How can I get free shipping?
You can receive free ground shipping on all U.S. orders over $50.
Do you offer international shipping?
Yes, we do offer international shipping! Please follow the steps below to make an international order.
(1) You provide us the following information so we can estimate shipping for your order.
- Item(s), quantity, color (if applicable)
- Full name
- Address
- Phone number
(2) We work with our shipping carriers to send you several options for shipping.
(3) You choose the option that is best for you.
(4) We'll send you an invoice to your email and you can checkout through the provided link.
(5) There may be additional taxes/duties upon delivery.
Return & Exchange
What is our return and exchange policy?
If you are not satisfied with your purchase, We will gladly accept returns or exchanges for the products meet conditions below.
We make returns and exchanges easy through prepaid return labels, which you can use to send your package back to us.
All paid shipping fees other than regular USPS Priority Mail (UPS 2nd Day Air or overnight shipping) will be deducted from your refund. For more information, please contact us.
What is our return and exchange policy?
If you are not satisfied with your purchase, We will gladly accept returns or exchanges for the products meet conditions below.
We make returns and exchanges easy through prepaid return labels, which you can use to send your package back to us.
All paid shipping fees other than regular USPS Priority Mail (UPS 2nd Day Air or overnight shipping) will be deducted from your refund. For more information, please contact us.
Your return or exchange item (s) must meet the conditions below.
- For weaves, braids: Item(s) must be in new condition - unworn, unaltered, undamaged and with original package binding and tags. Basically, if you don't remove the product from its original packaging in any way and wear it, you should be fine!
- Beauty care products and other general merchandises: As long as item(s) is in new condition - unused, un opened and sealed with original sealer from the manufacturer.
- Defective item(s): We will gladly help you to properly compensated for defective item(s) from manufacturers or wholesalers. Our customer service team will assist you through the process and a refund may be issued if the item(s) meets the term and conditions of manufacturers or wholesalers. Please contact us for more information.
- Item(s) cannot be opened or used in any way.
- Item(s) must be returned or exchanged within 30 days after your order has shipped.
- Returns and exchanges are applicable for continental U.S. orders only. Excludes all international orders and Hawaii/Alaska.
Items are NOT covered by our return policy (non-refundable)
- All wigs and hair pieces (Clip-in, Fusion, Ponytails and Buns): All wigs are not covered by our return policy and all sales are final due to concerns of personal hygiene matter.
- All item(s) discounted more than 30% or under clearance sale.
- Returned item(s) without return authorizations issued.
All returns must be authorized by our customer service team to be processed properly.
A refund is not guaranteed by our return policy and Tisun Beauty is not obligated to issue a refund and may send the item(s) back for the returned item(s) without proper return authorization.
If your item meets the conditions listed above, please contact us to request a return or exchange.
Here at Tisun Beauty We have created our loyalty program with exciting and exclusive rewards to say 'Thank you' to our amazing customers.
Ways to earn loyalty points
- Earn 1 Point for every $1.00 you spend online and in-store to unlock exciting rewards.
- Create an account : 10 points
- Complete profile: 25 points
Our Rewards
$5.00 off your purchase - 100 Points To Unlock
Spend $100 to earn 100 loyalty points and get $5.00 off
$10.00 off your purchase - 175 Points To Unlock
Spend $175 to earn 175 loyalty points and get $10.00 off
FAQs
How Do I Join Beautiful Circle Rewards Program?
Create a Tisun Beauty customer account in-store and you will automatically become part of our program. Or you can join by using our loyalty program floating icon on the right-bottom of your screen.
How do I earn loyalty points?
Earn 1 point for every $1 you spend online store and in-store. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including completing your profile. Use your loyalty points to redeem rewards, or save them up to unlock even more exciting rewards.
*All discounts will be applied on subtotal (before tax amount). Your total must be exceeded discount amount to be applied on the transaction.
How do I check my loyalty points balance and redeem rewards?
You can check your balance and rewards anytime by clicking floating icon on the right-bottom on our website. You can click through to your loyalty profile, where you can redeem rewards.
How do I use my rewards?
When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order (Online). If you would like to use your reward in-store, just let one of our staff know at the register.
Terms and Conditions
Tisun Beauty reserves the right to modify or cancel coupons at any time.
Coupons can only be redeemed once.
If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.
If you return any of the items purchased with a coupon, the coupon discount or value will be subtracted from the return credit.