What is our return and exchange policy?
If you are not satisfied with your purchase, We will gladly accept returns or exchanges for the products meet conditions below.
We make returns and exchanges easy through prepaid return labels, which you can use to send your package back to us.
Your return or exchange item must meet the conditions below.
- For weaves, braids: Item(s) must be in new condition - unworn, unaltered, undamaged and with original package binding and tags. Basically, if you don't remove the product from its original packaging in any way and wear it, you should be fine!
- Beauty care products and other general merchandises: As long as item(s) is in new condition - unused, un opened and sealed with original sealer from the manufacturer.
- Defective item(s): We will gladly help you to properly compensated for defective item(s) from manufacturers or wholesalers. Our customer service team will assist you through the process and a refund may be issued if the item(s) meets the term and conditions of manufacturers or wholesalers. Please contact us for more information.
- Item(s) cannot be opened or used in any way.
- Item(s) must be returned or exchanged within 30 days after your order has shipped.
- Returns and exchanges are applicable for continental U.S. orders only. Excludes all international orders and Hawaii/Alaska.
Items are NOT covered by our return policy (non-refundable)
- All wigs and hair pieces (Clip-in, Fusion, Ponytails and Buns): All wigs are not covered by our return policy and all sales are final due to concerns of personal hygiene matter.
- All item(s) discounted more than 30% or under clearance sale.
- Returned item(s) without return authorizations issued.
All returns must be authorized by our customer service team to be processed properly.
A refund is not guaranteed by our return policy and Tisun Beauty is not obligated to issue a refund and may send the item(s) back for the returned item(s) without proper return authorization.
If your item meets the conditions listed above, please contact us to request a return or exchange.